🌐 Internet in Puerto Morelos: What Actually Works

(Telmex vs Izzi)

Setting up internet should be one of the easiest things when you move somewhere new…but in Puerto Morelos, it rarely is.

⚠️ The expectation vs reality

You expect:

• Quick installation

• Clear packages

• Reliable service

What you often get:

• Delays

• Technicians who don’t show up

• “Mañana” (and sometimes the next mañana too)

🔌 Telmex vs Izzi — the real difference

Here’s the honest, local perspective:

👉 Izzi

• Usually faster to install

• Easier to coordinate

• More flexible for new arrivals

👉 Telmex

• Can be more stable long-term

• But slower to set up

• More paperwork and follow-up

👉 The truth?It depends on your exact location.What works perfectly for your neighbor might not work for you.

📄 What you actually need

This part sounds simple… but isn’t always:

• Address (and it has to be recognized in the system)

• Contact number

• Sometimes proof of address

• Coordination for installation

👉 And this is where things usually get stuck.

😏 The part nobody tells you

It’s not really about choosing a company.

👉 It’s about:

• following up

• confirming appointments

• understanding how the process works locally

Because without that…you can wait days (or weeks) for something that should take hours.

💡 My advice

If you:

• just arrived

• don’t speak Spanish fluently

• or don’t want to deal with the back-and-forth

👉 get help coordinating it properly

🤝 Need help setting it up?

I help expats handle the process from start to finish —so you don’t waste time chasing technicians or figuring it out alone.

Because setting it up is one thing…getting it done smoothly is another.

📍 Puerto Morelos tip

Internet here works —you just need to know how to make it work.